This Privacy Policy explains how jetbaz collects, uses, stores, and protects the personal information of players who access the jetbaz online casino and sports betting platform. We are committed to handling your data responsibly and transparently, in accordance with applicable data protection principles.
Before reading the full policy, these six principles summarise how jetbaz approaches the collection and use of your personal information.
All data transmitted between your device and the jetbaz platform is protected by 256-bit SSL encryption. This includes login credentials, payment details, and personal account information. Your data is never transmitted in plain text over any network connection.
jetbaz does not sell, rent, or trade your personal information to third-party marketing companies, data brokers, or advertising networks. Your personal data is used exclusively to operate your account, process transactions, and improve the jetbaz platform experience.
jetbaz collects only the personal data that is genuinely necessary to provide its services and meet its legal obligations. We do not gather data speculatively or for purposes that extend beyond operating a safe, fair, and accountable online gaming platform for Bangladesh players.
You have the right to access the personal data jetbaz holds about you, to request corrections to inaccurate records, and to request account closure and data deletion subject to our legal retention obligations. These rights can be exercised by contacting the jetbaz support team at any time.
Player account data — including payment method details, transaction history, identification documents, and communication records — is stored on access-controlled servers. Only authorised jetbaz personnel with a demonstrable operational need are permitted to access personal account records.
jetbaz uses cookies and similar tracking technologies solely to maintain session state, improve platform performance, and understand aggregate usage patterns. We do not use third-party advertising cookies. A full description of cookies used on the jetbaz platform is provided in the Cookie Policy section of this document.
This Privacy Policy (hereinafter referred to as "Policy") sets out the basis on which jetbaz (hereinafter referred to as "jetbaz", "we", "us", or "our") collects, processes, stores, and discloses personal data relating to individuals (hereinafter referred to as "you", "the User", or "the Player") who access or use the jetbaz online casino and sports betting platform at jetbaz.biz and any associated mobile or web applications.
jetbaz is committed to protecting the privacy and personal data of every player who uses the platform. This Policy is intended to give you a clear and transparent account of the personal information we hold about you, the reasons we hold it, how we use it, and the rights available to you in relation to that data.
By registering a jetbaz account, accessing any part of the platform, or otherwise providing your personal information to jetbaz, you acknowledge that you have read and understood this Privacy Policy and that you consent to the collection and use of your data as described herein. This Policy should be read alongside the Terms & Conditions and the Responsible Gaming Policy, both of which are incorporated by reference.
For the purposes of this Privacy Policy, jetbaz acts as the data controller in respect of the personal information collected from players and visitors to the jetbaz platform. As data controller, jetbaz determines the purposes and means by which your personal data is processed.
All data-related enquiries, requests to exercise your data rights, and formal complaints regarding data handling practices should be directed to the jetbaz data support team using the contact details provided in Section 15 of this Policy. jetbaz will respond to all verified data subject requests within 30 calendar days of receipt.
jetbaz collects various categories of personal data depending on the nature of your interaction with the platform. The categories of data we may collect include, but are not limited to, the following:
jetbaz collects personal data through the following channels and methods:
jetbaz processes your personal data for the following specific purposes:
| Purpose | Data Categories Used |
|---|---|
| Account registration and identity verification (KYC / AML compliance) | Identity data, contact data, ID documents |
| Processing deposits and withdrawals in BDT | Financial data, identity data |
| Providing access to casino games and sports betting markets | Account data, gaming activity data |
| Detecting and preventing fraud, money laundering, and prohibited conduct | All data categories, technical data |
| Managing bonus eligibility and wagering progress | Account data, gaming activity data |
| Responding to customer support requests | Identity data, account data, support records |
| Sending transactional communications (deposit confirmations, withdrawal notifications) | Contact data, financial data |
| Responsible gaming monitoring and intervention | Gaming activity data, account data |
| Improving platform performance and user experience | Technical data, usage data (aggregated and anonymised) |
| Complying with legal and regulatory obligations | All data categories as required by law |
jetbaz relies on the following legal bases to process your personal data:
jetbaz does not sell, rent, or transfer your personal data to third parties for commercial or marketing purposes. Your data may be shared with the following categories of recipients only where strictly necessary:
To process your deposits and withdrawals, jetbaz must share relevant financial data with payment service providers including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, and card processors. Data shared is limited to what is strictly required to execute the transaction and comply with the provider's verification requirements.
When you participate in games provided by third-party studios — including Evolution Gaming, Pragmatic Play, Spribe, Ezugi, Microgaming, and NetEnt — your account identifier and game session data are shared with the relevant provider to enable game delivery. These providers operate under data processing agreements with jetbaz and may not use your data for any purpose beyond delivering the game service.
jetbaz engages third-party KYC and identity verification service providers to assist with age verification and anti-money laundering checks. Your identity documents and biographic data may be shared with these providers solely for verification purposes. All such providers are bound by confidentiality obligations and data processing agreements.
jetbaz may disclose your personal data to law enforcement agencies, financial intelligence units, or other competent authorities where required to do so by law, by court order, or in connection with the investigation of suspected criminal activity including fraud and money laundering. jetbaz will only disclose the minimum data necessary to satisfy the legal requirement.
jetbaz retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or for as long as is required by applicable legal and regulatory obligations. The following retention periods apply:
Upon expiry of the applicable retention period, personal data will be securely deleted or anonymised in a manner that prevents re-identification.
jetbaz implements a range of technical and organisational security measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
While jetbaz takes all reasonable steps to protect your data, no method of electronic transmission or storage is entirely secure. In the event of a data breach that poses a risk to your rights or interests, jetbaz will notify affected users promptly and take immediate steps to contain and remediate the breach.
Cookies are small text files placed on your device by a website when you visit it. They are widely used to make websites function correctly, to remember your preferences, and to provide platform operators with information about how their site is being used. jetbaz uses cookies and similar technologies including local storage and session tokens.
| Cookie Type | Purpose | Duration |
|---|---|---|
| Essential / Session | Maintains your logged-in session state and enables core platform functionality such as game loading and cashier access | Session (deleted on browser close) |
| Preference | Remembers your language, display, and responsible gaming notification settings between sessions | Up to 12 months |
| Analytics | Collects anonymised and aggregated data about page visits, session duration, and feature usage to help improve platform performance | Up to 24 months |
| Security | Supports fraud detection, bot prevention, and account protection by recording device fingerprint data associated with each login | Up to 6 months |
jetbaz does not permit third-party advertising networks or social media platforms to place cookies on the jetbaz platform. The only third-party cookies that may be present are those placed by game content delivery providers (such as Evolution Gaming or Pragmatic Play) strictly for the purpose of delivering game content within the platform. These providers' cookies are subject to their own privacy policies.
You may manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies will impair the functionality of the jetbaz platform and may prevent you from accessing your account or using the cashier. Detailed instructions for managing cookies in all major browsers are available through your browser's help documentation.
As a jetbaz account holder, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, please contact the jetbaz support team using the contact details in Section 15.
The jetbaz platform is strictly intended for individuals aged 18 years or older. jetbaz does not knowingly collect personal data from individuals under the age of 18. The date of birth collected during account registration is used to verify compliance with the minimum age requirement before account activation is completed.
If jetbaz becomes aware that personal data has been collected from a person under the age of 18, all data associated with that account will be permanently deleted and the account will be immediately closed. Any funds deposited by an underage user will be handled in accordance with the relevant provisions of the jetbaz Terms & Conditions.
Parents and guardians who are concerned about underage access to online gambling content are encouraged to install parental control software on shared devices and to contact our support team immediately if they suspect a minor has accessed or registered on the jetbaz platform.
The jetbaz platform may contain references to or integrations with third-party services including game content providers, payment processors, and identity verification services. While jetbaz takes care to work only with reputable service providers, jetbaz is not responsible for the privacy practices of third-party services and this Privacy Policy does not extend to any third-party platform or service.
When you interact with a third-party game environment embedded within the jetbaz platform — for example, a live dealer table provided by Evolution Gaming — your in-game interaction data is subject to that provider's own privacy policy in addition to this Policy. jetbaz recommends reviewing the privacy policies of game providers whose content you access regularly.
Payment service providers such as bKash and Nagad operate their own privacy frameworks governing the handling of your mobile wallet data. jetbaz's sharing of data with these providers is limited to what is necessary to execute each transaction; the subsequent handling of your data by these providers is governed by their respective policies.
jetbaz reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, changes in applicable law, or improvements to the jetbaz platform. Where amendments are material — meaning they significantly affect the way we collect, use, or share your personal data — jetbaz will notify registered account holders via the email address or mobile number on file at least seven calendar days before the amended Policy takes effect.
The date shown at the top of this Policy indicates when it was last updated. We encourage you to review this Policy periodically to remain informed of how jetbaz handles your personal data. Continued use of the jetbaz platform following the effective date of any amendment constitutes your acceptance of the revised Policy. If you do not agree with the revised terms, you should cease using the platform and contact the support team to close your account.
If you have any questions, concerns, or requests relating to this Privacy Policy, or if you wish to exercise any of your data rights as described in Section 11, please contact the jetbaz data support team using the details below:
For formal data subject requests, please use the subject line "Privacy / Data Rights Request — [your account username]" when contacting us by email. Include a clear description of your request and sufficient identity information to allow us to verify your account before processing the request.
jetbaz aims to acknowledge all privacy-related enquiries within 5 business days and to provide a substantive response within 30 calendar days. Where a request is complex or involves a large volume of data, we may extend this period by an additional 30 days, in which case we will inform you of the extension and the reason for it before the initial 30-day period expires.
Now that you understand how jetbaz protects your privacy, explore our full range of games and sports markets. All transactions in BDT with instant bKash and Nagad payments. 18+ only. Play responsibly.